Getting and Using an Internet Connection

Getting and Using an Internet Connection

To access Alumni Email, you are responsible for providing your own access to the Internet. Most users get access to the Internet through work, school or a local Internet Service Provider (ISP). Often, ISPs provide users with email accounts as part of their service; but if you ever need to change ISPs (for example, if you move or change jobs), your home email address may change. Once you're a Vox Alumni Network member, though, your email address need never change.

Finding an ISP

You may be able to access the Internet through your employer or school. If not, you can use one of the national access providers such as America Online, CompuServe or Prodigy, or a local access provider in your community.

Internet Service Providers (ISPs) are often listed in the Yellow Pages under "Internet Service Providers" or "Online Service Providers." Local computer dealers may be able to provide the names of ISPs in your area. You can also get recommendations from friends and co-workers who use the Internet from home or work.

If you have access to the Internet and want a list of local ISPs, a list is available at http://www.thelist.com/.

Questions to ask your ISP

When you research Internet Service Providers, there are some important questions you'll want to ask.

What is your local access number for my area?
Make sure the ISP has a local access number or a toll-free 800 number for your area. It's also a good idea to confirm with your phone company that the number is a local call if you've just moved to a new area or are unsure.

What kind of technical support do you have for my system?
That is, can this ISP provide help with dial-in for your type of computer? For example, some ISPs do not support Macintosh computers much at all while others specialize in Macintosh computers. Make sure the ISP you choose supports your computer.

What is your User-to-Modem Ratio?
What is the ratio of subscribers to modems? 10 to 1 is a good number for unlimited or unmetered ISPs. Anything less than that, 9 to 1, 8 to 1, etc, is better! As the numbers get higher, the likelihood goes up that you will get a busy-signal when you dial in with your modem.

Is your monthly fee a flat rate for unlimited time or by the hour?
Some ISPs offer unlimited service for one flat rate while others charge you by the hour. Other ISPs offer both service options. Choose the service which makes the most sense for you.

What other services are included?
Does the charge include server space for your web page? Are there special chat rooms you can access? Is there an optional modem rental? Can you have multiple mailboxes for your account? What do they provide for software?

Finally, it is important to remember that there are other aspects to consider when choosing an ISP, including friendliness, service and local ownership. Take your time and explore your options.

Changing ISPs

A change in your ISP does not automatically update your Alumni Email forwarding email address; for example, people can still send email to your Alumni Email address. However, if your account was set up to forward Alumni Email to your old ISP account, you need to change the old forwarding address to the email address provided by your new ISP. You can change your Alumni Email forwarding address online and reviewing the information on Preferred Email Address, or you can send a message to <support@helpdesk.dartmouth.org>, providing both your old and new forwarding address.

Changes in your forwarding address that are sent by email will be processed within three business days. You may need to reinstall and/or reconfigure the email software on your computer. Ask your new Internet Service Provider if you need assistance.